Confirmed Service Customer
It took more than a week to get my key fob replaced. The day I went in it wasn���t in stock and had to be ordered from Pennsylvania. It was a Friday and first they told me I could come in the next morning to get it and then they said no I couldn���t because they wouldn���t be able to have it there because the next day was Saturday so they told me I would have to come in sometime the next week. I had a very busy schedule the following week and matching my schedule and their schedule was challenging. There was finally a time I could get in on Thursday afternoon, but I had to bring my dog with me because I was on my way home from the Groomer. We were there an hour and a half but they were unable to program the fob that they had and I had to leave because I had an appointment in Marlborough in a half an hour and I had to get my dog home. I went back the following Monday and they were able to program the fob. It turned out that the reason they couldn���t do it the previous Thursday was that they had ordered the wrong one. I���m happy that I finally have one that works, but I wish it hadn���t taken so many trips and so much time. The people working there were very nice and helpful.
Deborah S.
MARLBOROUGH,
MA
Business Response
Hello Deborah, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. We'd like the opportunity to discuss this with you. Please reach out to us at (978) 293-5809 at your earliest convenience to discuss how we can turn your experience into a positive one.
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